# Privacy Policy

Last Updated: March 4, 2026

Holzsch ("Company", "we", "our", or "us") operates the website https://holzschfurniture.com. This Privacy Policy describes how we collect, use, store, and share information when you visit our website or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

---

# 1. What Type of Information We Collect

We receive, collect, and store any information you enter on our website or provide to us in any other way.

The types of information we may collect include:

Personal Information
- Name  
- Email address  
- Phone number  
- Billing and shipping address  
- Payment details (processed securely through payment providers)  
- Messages, feedback, and communications  
- Product reviews or recommendations  

Technical Information
- Internet Protocol (IP) address  
- Browser type and device information  
- Login information if applicable  
- Page response times  
- Length of visits to certain pages  
- Page interaction information  
- Navigation paths used to browse away from the page  

Marketing and Communication Data
- Email subscription preferences  
- SMS communication consent  
- Survey responses and customer feedback  

---

# 2. How We Collect Information

We collect information when you:

- Make a purchase on our website  
- Fill out a contact form  
- Subscribe to newsletters or marketing communications  
- Request customer service or support  
- Participate in surveys or promotional campaigns  
- Interact with our website through cookies and tracking technologies  

When you conduct a transaction on our website, we collect personal information such as your name, address, email address, phone number, and payment information as part of the purchasing process.

Your personal information will only be used for the specific purposes described in this policy.

---

# 3. Why We Collect Personal Information

We collect personal and non-personal information for the following purposes:

- To provide and operate our services  
- To process purchases and deliver custom furniture products  
- To provide customer support and technical assistance  
- To communicate with visitors regarding orders, services, or support requests  
- To send service updates, promotional emails, or marketing communications  
- To send SMS notifications and marketing messages with user consent  
- To analyze website performance and improve our services  
- To generate aggregated statistical data used to improve our services  
- To comply with applicable laws and regulations  

---

# 4. How We Store, Use, Share and Disclose Personal Information

Our website is hosted on the Shopify platform, which provides the e-commerce infrastructure that allows us to sell our products and services.

Your data may be stored through Shopify’s data storage, databases, and general applications. Shopify stores your data on secure servers behind a firewall.

We may share information with trusted third-party service providers that help operate our business, including:

- Payment processors (such as Stripe or PayPal)  
- Email marketing platforms  
- Shopify hosting infrastructure  
- HubSpot CRM and marketing tools  
- Analytics providers such as Google Analytics  
- Advertising platforms such as Meta (Facebook) and similar advertising networks  

These providers process personal data only as necessary to provide services on our behalf and are required to protect your data.

---

# 5. Cookies and Analytics

We use cookies and similar technologies to improve your browsing experience and analyze website performance.

These technologies may include:

- Google Analytics  
- Facebook Pixel  
- Advertising and remarketing tools  
- Shopify cookies necessary for website functionality  

Cookies allow us to understand how visitors interact with our website and help us improve user experience and marketing effectiveness.

Visitors may manage or disable cookies through their browser settings or through our cookie consent banner.

---

# 6. How We Communicate With Site Visitors

We may contact you to:

- Provide order confirmations and delivery updates  
- Respond to customer service inquiries  
- Resolve disputes or payment issues  
- Send updates about our company and products  
- Conduct surveys or request feedback  
- Send marketing communications (with consent)  

We may communicate through:

- Email  
- Telephone  
- SMS text messages  
- Postal mail  

---

# 7. SMS Messaging Terms and Conditions

By providing your phone number and opting in to receive SMS communications from Holzsch, you consent to receive text messages related to your interaction with our company.

These messages may include:

- Order confirmations and delivery updates  
- Customer service notifications  
- Promotional and marketing messages related to our products and services  

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message.  
For assistance, reply HELP or contact us at info@holzsch.com.

Consent to receive SMS messages is not a condition of purchase.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Mobile phone information will not be shared with third parties or affiliates for marketing or promotional purposes.

---

# 8. How Site Visitors Can Withdraw Their Consent

If you do not want us to process your data anymore, you may submit a request through the following link:

https://na2.hs-data-privacy.com/request/DGul7yFVkKS69chkMgwDkA

You may also contact us directly at:

info@holzsch.com

Users may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or opt out of SMS messages by replying STOP.

---

# 9. Data Retention

We retain personal information only for as long as necessary to:

- Provide our services  
- Complete transactions  
- Maintain business records  
- Comply with legal obligations  
- Resolve disputes and enforce agreements  

When data is no longer required, it will be securely deleted or anonymized.

---

# 10. Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon posting on the website.

If we make material changes to this policy, we will update the “Last Updated” date at the top of this page.

---

# 11. Your Privacy Rights

Depending on your location, you may have the right to:

- Request access to the personal data we hold about you  
- Request correction of inaccurate information  
- Request deletion of your personal data  
- Restrict or object to the processing of your data  
- Request transfer of your data to another provider  

To exercise any of these rights, please contact us at info@holzsch.com.

---

# 12. Questions and Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, please contact us:

Email: info@holzsch.com
Website: https://holzschfurniture.com